Requesting Endear account information
These guidelines explain how authorized law-enforcement officials may contact Endear about legal process, emergencies, preservation, and child-safety matters.
Contact
Law-enforcement requests should go to support@joinendear.com with the subject "Endear law enforcement request." Child-safety issues should use the subject "Endear child safety concern." Immediate danger should be handled through local emergency channels first.
Required information
Requests should include agency name, officer or agent name, badge or ID number, official email address, phone number, jurisdiction, legal authority, requested records, date range, account identifiers, and whether user notice is prohibited.
Legal process
Endear may require valid legal process before disclosing account records. Depending on the request, this may include subpoena, court order, search warrant, or other legally sufficient process. Endear may object to requests that are overbroad, unclear, informal, invalid, or inconsistent with law.
Emergency disclosure
Endear may voluntarily disclose limited information when it has a good-faith belief that disclosure is necessary to prevent death or serious physical injury, consistent with applicable law. Emergency requests should describe the imminent risk, the person at risk, the information needed, and why ordinary legal process is insufficient.
Preservation requests
Endear may preserve available records upon a valid preservation request. Preservation does not itself disclose records and does not guarantee that all requested data exists or can be recovered.
CSAM and child safety
Endear may report apparent child sexual abuse material or child sexual exploitation to NCMEC or law enforcement where required or appropriate. Do not send CSAM to Endear unless legally appropriate and necessary for the request.
User notice
Endear may notify users about legal requests unless prohibited by law, court order, safety risk, emergency circumstances, or other valid reason.